Rose Vets Practice Privacy Notice

Last Updated: 25/09/26

At Rose Vets, we are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Notice explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are:

Rose Vets (Rose Practice Ltd)

68 Cromford Road, Ripley, Derbyshire, DE5 3FP

Telephone: 01332 479848

Email: info@rosevets.com

For any questions regarding this Privacy Notice or your personal data, please contact us using the details above.

Information We Collect

We may collect and process the following information:

Your name, title and contact details.
Postal address.
Telephone number(s).
Email address.
Emergency contact details where provided.
Information relating to your animals, including medical histories and treatment records.
Insurance information where relevant.
Payment and billing information.
Correspondence and communications between you and the practice.
CCTV footage where applicable for security and crime prevention purposes.

How We Use Your Information

We use your personal information to:

Register you as a client.
Provide veterinary care and treatment for your animals.
Maintain accurate clinical records.
Arrange appointments and send appointment reminders.
Communicate with you regarding your animals’ health and treatment.
Process payments and manage accounts.
Process insurance claims where requested.
Refer cases to specialist or emergency service providers where necessary.
Comply with legal, professional and regulatory obligations.
Protect the safety and security of our staff, clients, patients and premises.

Our Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract – to provide veterinary services requested by you.
Legitimate interests – to operate and administer our veterinary practice efficiently and effectively.
Legal obligation – where we are required to comply with legal or regulatory requirements.
Consent – where required for marketing communications or other specific purposes.

Sharing Your Information

We may share your information with:

Veterinary referral centres and specialists.
Out-of-hours and emergency service providers.
Diagnostic laboratories.
Pet insurance providers (where requested).
Regulatory bodies and professional organisations.
IT service providers supporting our systems.
Payment service providers.
Government authorities, law enforcement agencies or courts where legally required.

We only share information necessary for the relevant purpose.

How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Client and patient records may be stored electronically within our Practice Management System and securely backed up.

Access to personal data is restricted to authorised personnel who require access for legitimate business purposes.

How Long We Keep Information

We retain client and patient records only for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal, professional, insurance and regulatory requirements. Retention periods may vary depending on the nature of the information and applicable legal obligations.

Marketing Communications

Where you have chosen to receive marketing communications, we may contact you regarding:

Practice news and updates.
Preventative healthcare campaigns.
Promotions and offers.
Educational information relating to pet health.

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe options provided.

Your Rights

Under UK data protection legislation, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request deletion of data in certain circumstances.
Restrict processing in certain circumstances.
Object to processing based on legitimate interests.
Request transfer of your data where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

Contacting the ICO

If you are unhappy with how your personal data has been handled, you may contact:

Information Commissioner's Office (ICO)⁠

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available from the practice and on our website.